How Travel CRM Can Help Retain Customers?
People travel for many reasons. It can be a family trip, official team outing, vacation to name a few. Some book tickets on their own but majorly people approach travel agencies who cater to tourism activities. It is a business for travel agencies to suggest travel packages and plans to take people to their choice of leisure locations. The travel industry facilitates and enhances the travel experiences of its customers in the form of hospitality and transportation services like cars, railways, airplanes, etc.
The travel agencies help their customers to organize travels by air, train, and airplane & sea. They seek activities that satisfy their customers. To serve their customers in an efficient and effective way, many travel agencies have adopted travel CRM so that more customers have faith in their travel services. It helps them to effectively solve customer inquiries and easy tracking of the information about their customers and bookings.
Travel CRM helps to manage the demands of the customers anywhere and anytime. It helps travel agents to work collaboratively with their teammates on a single platform and streamline the entire sales process. With Travel CRM, order booking management, travel coordination, hotel management, lead management, database management, and many more is possible. It helps to increase sales and helps to resolve customer queries effectively.
Features of Travel CRM
Database Management – It allows tracking all information related to customers, travel itinerary, pre-sales, and post-sales communication. With the help of travel agency CRM software, travel agents will be able to cater to their customers more effectively.
Leads Management – Whenever the leads register, they are allocated to a relevant salesperson. The travel CRM helps the salesperson to access the customer inquiry and review the next proceedings.
Email campaigns – With the help of travel CRM software, travel agents can send bulk emails to existing loyal customers by providing upcoming tour packages and tourism plans.
Follow-up Management – Travel agency CRM helps to create reminders and activity follow-ups for any customer. It makes the whole process more effective to continuously follow up with customers.
Customer Documents – Travel CRM software helps to store important customer documents like identification proof ID, address-related documents, and passports to name a few in their customer accounts.
Customer Relationships – Travel CRM helps to store each customer’s personal events details like birthdays, anniversaries to maintain a cordial relationship with customers.
MIS & Reports Management – Travel CRM can track all the reports related to customers, bookings/cancellations, payments, etc.,
Innowayt’s Travel CRM provides travel agencies, a one-stop solution to all their travel business processes in one place to manage customers’ travel and bookings. With the help of Travel CRM, travel agents can provide a good travel experience by providing incredible tour packages and helps your team to increase their productivity. It helps them to streamline their processes, work smartly, respond faster, and provide packages as per customers’ budgets effectively. It is a fully automated solution helping travel agents to have customer information instantly from anywhere and anytime.